FAQ

Frequently Asked Questions

FAQ

Welcome to our Frequently Asked Questions (FAQ) section.

Here you’ll find clear and helpful answers about our printing services, custom designs, production times, shipping options, and more. Our goal is to make your experience with Ortiz Print simple, fast, and fully supported from start to finish.

Ortiz Print provides high-quality professional printing, custom graphic design, and the production of promotional materials such as business cards, banners, labels, stickers, menus, brochures, invitations, packaging, and more. We also offer fully customized printing solutions based on your business needs.

Yes. Our design team can create unique pieces based on your ideas, brand colors, and marketing goals. You may also send your own print-ready design.

We accept professional formats such as PDF, JPG, PNG, and AI. For best results, we recommend submitting files in high resolution (300 dpi) and including bleed when required.

Production times vary depending on the product:

  • Business cards: 24–72 hours

  • Banners and posters: 24–48 hours

  • Stickers and labels: 3–5 days

  • Large custom orders: time may vary

We will always inform you of the exact delivery time before confirming your order.

Yes. We provide nationwide shipping (and international shipping when applicable). You can also pick up your order at our location for faster service.

Depending on the product, we can provide a digital or physical proof. Physical samples may include an additional fee due to production costs.

We accept credit cards, bank transfers, and local payment methods available through our platform. Custom orders may require a deposit to begin production.

Yes. We offer special pricing for bulk orders, businesses, marketing agencies, and resellers. Contact us for a personalized quote.

You can upload them directly through our website, send them by email, or share them via WhatsApp—whichever is most convenient for you. Our team will review your files before printing.

Yes. If your file has issues with resolution, color, or formatting, we will notify you and can adjust or correct it to ensure the best printing quality.

Absolutely. We keep you updated on your order status from the beginning of production until final delivery.

We provide professional quality, fast turnaround times, personalized attention, competitive pricing, and a wide range of printed and custom products. Our goal is to deliver an exceptional experience from design to delivery.

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